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911 Outage Impacts Parts of Virginia | Williamsburg Yorktown Daily
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Jahd Khalil reports.
80% of calls to 911 in Virginia come from mobile phones. When those calls go to a cell tower, it could be far away, across a border, or a river. That’s to say, 911 telecommunicators sometimes don’t get the right location. So they might need to start off with a different question.
Inside the Roanoke E-911 communications center
Credit City of Roanoke E-911 Center
“When you receive a wireless call, it s, ‘Where is your emergency?’ not, ‘What is your emergency, says Dorothy Spears-Dean is Bureau Chief for the 911 and Geospatial Services Bureau. That’s part of the state Department of Emergency Management. She’s also in a workgroup the General Assembly formed last year.