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 E-Mail As hospitals, insurance companies and policy makers seek to improve healthcare quality and reduce rising medical costs, one important metric used to assess clinicians hinges on how patients feel about their healthcare experience. Many healthcare providers and policy makers fear that increased pressure to please patients and ensure high satisfaction ratings as a result could lead to overuse of low-value care that doesn t provide any clinical benefit while unnecessarily ratcheting up medical bills. But new research from the University of Chicago and Harvard Medical School may alleviate some of those concerns. The study, published May 28 in JAMA Internal Medicine, found no relationship between favorable patient ratings and exposure to more low-value care.

Prachi sanghaviAlan zaslavskyMichael mcwilliamsAaronl schwartzHealth care experience ratings among patient panelsNational institute for health care management foundationCancer centerHarvard medical schoolSciences divisionPerelman school of medicineProfessor of public health sciencesUniversity of chicago medical centerUniversity of chicago medicine biological sciencesDuchossois centerPritzker school of medicineUniversity of chicago