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SAN ANTONIO, April 27, 2021 /PRNewswire/ For the 12th consecutive year, Frost Bank received the highest ranking in customer satisfaction in Texas, as J.D. Power announced its 2021 U.S. Retail Banking Satisfaction Study
SM. The study ranked banks doing business in Texas, including regional and large banks.
With an index score of 861 – 33 points higher than the Texas region average – Frost ranked highest in customer satisfaction among all retail banks in Texas. In addition to the top overall ranking, Frost also ranked best in class in the branch, ATM, call center and mobile banking categories.
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Pandemic s a drag on lending at San Antonio s Frost Bank
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Cullen/Frost Bankers Inc. Chairman and CEO Phil Green in the lobby of the Frost Tower in 2019. He has been with the company, parent of Frost Bank, since 1980.Kin Man Hui /Staff file photoShow MoreShow Less
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Frost Bank’s headquarters in downtown San Antonio. Frost Bank is the largest regional bank based in San Antonio.Kin Man Hui /Staff file photoShow MoreShow Less
The pandemic will continue to be a drag on San Antonio-based Frost Bank’s lending business this year, officials said Thursday.
Phil Green, chairman and CEO of Cullen/Frost Bankers Inc., Frost Bank’s parent, reported its loan pipeline or opportunities for closing loans in the next 90 days is down due to the spread of the coronavirus.
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