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DevOps teams! ITIL® 4 will help you do your job better – and here’s how Joseph Martins Thu 10 Dec 2020 // 07:30 UTC Share Copy Sponsored It’s been over a decade since DevOps first burst onto the tech world, promising to blow away organisational silos and old ways of working that were strangling companies’ ability to innovate. Many DevOps adherents embraced it as an antidote to the steady-as-she-goes approach they saw in traditional IT Service Management (ITSM, as personified by ITILbest-practice guidance). But that’s a view that can rapidly lead to an us and them situation - which is ironic, in that both approaches are ultimately focused on delivering value to the customer. ITIL has been around since the late 1980s and is amongst the most widely held IT certifications in the world. ITIL v3 was published in 2007 and updated in 2011. The latest version, ITIL 4, debuted last year.

Mark smalleyStephen coveyIt service managementDevops handbookCreate deliverகுறி ஸ்மல்லிஸ்டீபன் கோவிஅது சேவை மேலாண்மைதேவோபஸ் கையேடுஉருவாக்கு வழங்க