PHILADELPHIA (WPVI) The message is the same but the frustration is growing.
The United States Postal Service acknowledges packages are arriving later than expected, but customers say they aren t arriving at all. I ve had like four packages that are a month behind, said Shawn Dillon of Bala Cynwyd. Kind of annoyed to be honest, to say the least.
Kevin Thorne of Nicetown said his entire block hasn t received their electric bills. Terrible, they make my bills late, said Thorne. I m never late for my bills, they re going to make my bills late.
USPS spokesperson Naddia Dhalai said the Philadelphia processing plant hired more than 280 employees for the holiday season and emphasizes they re experiencing significant volume increases due to COVID-19.
The package Lisa Macdonough sent to her son in the military? She s losing hope it will reach him in time for Christmas. Stephanie Price of Grand Island still waits for several online purchases, one special gift for her kids in particular. And emails bombard Dana Pecoraro of North Tonawanda from customers looking for shipments that never arrived.
Postal workers across the country are facing unprecedented challenges, according to Desai Abdul-Razzaaq, a spokesperson for the U.S. Postal Service s Western New York and Central Pennsylvania districts. The Buffalo and Rochester processing and distribution centers have faced challenges recently due to Covid-19. At the same time, mail volumes have dramatically increased, he said.Â