I know that everyone is tired of hearing about COVID-19 and its impact on the hotel and travel industry. I could not agree more. I am exhausted when it comes to the daily barrage of pandemic stories on the news, online, via social, etc.
Infor today announced that the five-star hotel El Palace Barcelona has chosen Infor Hospitality Management System (HMS) and Infor Sales and Catering System (SCS) to help provide a premium customer experience.
Part of the prestigious Leading Hotels of the World group, the 120-room El Palace Barcelona will use the Infor software to deliver a superior guest experience and meet the challenges of a constantly evolving hospitality industry in Spain.
Following a thorough review of the market, Infor HMS and Infor SCS were chosen based on keen, industry-specific functionality, ease of use and integration, references from other leading luxury hotel brands and a commercial flexibility that beat competing pitches.
“We recognise that even though we are steeped in tradition, the future of customer service excellence is digital,” said Friedrich von Schönburg, hotel manager of the El Palace Barcelona. “This demands better guest and operational data, seamless integration and an intuitive interface for staff and customers alike. This is what we have found with Infor HMS and Infor SCS.”