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FURTHER improvements are needed to the NHS 111 service in Somerset after a patients’ survey found the quality of service it provides was “not consistent” across the county. The NHS 111 service provides advice on non-emergency conditions, with those who call being assessed over the phone by healthcare professionals and then directed to the most appropriate facilities in their location. The Care Quality Commission (CQC) inspected the Somerset service (which is provided by Devon Doctors Ltd) in July 2020, and found people were not being triaged or treated quickly enough. A new report by Healthwatch Somerset has found that some improvements have been made since the inspection, but more work is needed to ensure all residents get the same quality and speed of diagnosis and treatment.
The 6 things needed to improve NHS 111 service in Somerset
One in 20 called 999 or went to A&E after not receiving a call back
13:39, 1 FEB 2021
A worker in a NHS 111 call centre (Image: Manchester Evening News)
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A report released this week by independent local healthcare champions Healthwatch shows that although the NHS 111 service in Somerset is rated highly by the public, there are inconsistencies in the quality of the service.