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To revist this article, visit My Profile, then View saved stories. In the Before Times, Jerry McNee wasn’t always a fan of appraisers. McNee is the president of Ultimate Collision Repair, an auto repair shop in Edison, New Jersey. From his perspective, appraisers and claims adjusters, paid by insurance companies, generally want to pay less for repairs than he thinks his shop deserves. Since Covid-19 swept the globe last year, McNee sees far fewer appraisers. Instead, insurers are deploying technology, including photo-based estimates and artificial intelligence. McNee kind of misses his old adversaries. “When the appraisers were here, face to face, you had a better relationship with them,” he says. “The appraiser knew you, he trusted you.”

United statesNew jerseyJerry mcneeJeff mcdowellMike levasseurAlex dalyacMarc fredmanApril hernandezMark friedlanderInsurance information instituteInformation servicesAuto claims at lexisnexis risk solutionsAutomotive service associationUltimate collision repairBill browerAuto claims