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‘Clients see price as relatively unimportant, provided the service is there’
By Jerome Doraisamy|12 January 2021
Looking ahead in 2021, lawyers must remember that drivers of client satisfaction remain relatively unchanged in the wake of COVID-19, albeit with some new expectations of service, say two professionals.
Speaking recently on The Lawyers Weekly Show, beaton executive chairman George Beaton said that, despite the topsy-turvy nature of the past year and subsequent evolutions to the professional marketplace, there are “unchanged needs for clients”, including and especially understanding and demonstrating an ability to specifically address what is being asked.
“The stamp of approval [comes if the following is answered:] ‘Do you really understand our situation, our industry dynamics, what the legal needs are and the way they’re interpreted and addressed’,” he said.
Top 10 stories for in-house lawyers in 2020
By Jerome Doraisamy|15 December 2020
In what has been a roller-coaster year for corporate legal professionals, readers have been most attuned to bread and butter content: salaries, workplace and wellness issues, and collaboration with external providers.
An op-ed penned by Lawrence Lau, in-house counsel of Lawyers Weekly’s parent company, Momentum Media, delves into the myriad challenges that will face legal counsel day in, day out, and offers practical guidance for those aspiring to such roles as to how best to manage the workload.
During the height of this year’s bushfire season, Lawyers Weekly spoke with in-house lawyer and NSW Rural Fire Service volunteer Karina Veling about the importance of such community work, and how it has provided her with unique insights into her duties as a corporate lawyer and the obligations incumbent upon such professionals to serve the community around them.
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