SITA today announced that it has implemented its new-generation of passenger processing infrastructure at Václav Havel Airport Prague, paving the way to a completely touchless, mobile passenger journey at the airport in future.
SITA’s new TS6 Kiosks work in harmony with SITA’s next-generation SITA Flex, offering a fluid and intuitive experience for passengers and increased agility for the airport.
Beyond optimizing the current experience for passengers, SITA’s next-generation platform empowers Prague Airport to move from the traditional passenger journey to a more efficient and seamless digital passenger journey using mobile, self-service and automated solutions on-site and off-site. This means in the future passengers will be able to complete various steps in the journey such as check-in and bag drop from their mobile phone or using their biometric identity, improving passenger satisfaction and streamlining the flow of passengers through the airport.
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Watch as Sergio Colella, President of Europe at SITA, discusses biometrics, traffic numbers and new technology as aviation battles back from Covid.
Sergio Colella, the President of Europe at SITA, has warned that the key area of aviation’s recovery from the global pandemic will be the management of health data.
In a video interview with Airports International, which you can watch above, he said that the effects of getting this wrong could have a detrimental effect on the passenger experience. “The key area is the management of the health data,” he said. “If we don’t do that well, we will face the risk of long queues and waiting times. We see that there are many different requirements from each country, such as paper and digital, and also if PCR tests aren’t managed properly there is a risk of fraud. We have a good level of preparation but automation will be key.”