X-ray failures have ‘devastating impact’ on patients – report
X-ray sign at Whipps Cross Hospital in east London (PA)
Patients are being put at risk because of blunders linked to NHS imaging services, a damning new report suggests.
Failures associated with X-rays and scans mean that some patients are not being told about serious illnesses, including cancer, until it is too late.
The Parliamentary and Health Service Ombudsman (PHSO) examined 25 complaints relating to failings in NHS imaging services dating back to 2013.
The Ombudsman’s new report highlights missed opportunities for patients to be diagnosed earlier or have treatment that may have prolonged their life.
NHS X-ray failures having devastating impact on patients, report finds
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Ombudsman criticises NHS imaging services
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HS2, the company building a highspeed rail link from London to Birmingham, has been told to apologise to a Staffordshire farmer for its poor handling of a compensation claim, and to improve its approach to handling future complaints.
In a strongly worded report, the parliamentary and health service ombudsman (PHSO), Rob Behrens, refers to HS2’s dealings with the farmers – referred to as Mr and Mrs D from the Lichfield area – as “dishonest, misleading and inconsistent”.
He also says the company failed to follow its own processes with regards to the compulsory purchase of their property, leading to a breakdown of trust.