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Genesys Announces New Customer Engagement Platform
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Genesys Completes Acquisition of Bold360 from LogMeIn
Bold360 joins Genesys in delivering the next frontier of digital customer experience
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Genesys®, a global leader in
contact center solutions, has completed its acquisition of Bold360 from LogMeIn, advancing its Experience as a Service(SM) vision. Bold360 is known for its leading digital capabilities, including conversational AI, dynamic knowledge base and intuitive agent experience.
By uniting Bold360 s complementary capabilities with the Genesys AI and data platform and partner ecosystem, Genesys will enable companies to deliver experiences that are fluid, context-based and personalized across any part of their business or channel. With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers.