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The Wall Street Journal published an article called “Everyone hates customer service” in August 2019. When you look on Twitter at what advisers have to say about providers’ customer service, it seems the paper has a point.
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Improving diversity and inclusion is a key objective across the insurance industry with initiatives such as the Women in Finance Charter, the Gender Inclusion Network and the Race at Work Charter helping to drive equality for employees and customers. Education and awareness are key to pushing this agenda, but technology has an important part to play too
There are plenty of reasons why diversity and inclusion has gained such traction in the insurance industry. “The more inclusive you are as a business, the more people feel they can bring their whole self to work,” says Vicki Leech, senior manager, customer experience at Covéa Insurance. “This leads to happier, more productive employees.”
JZZ Technologies, Inc. will expand its helpful content geared to the 55 and older audience with the launch of the new Active Lifestyle Media Skill for Google Home Assistant
Calverton, New York (Newsfile