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Empathic Phone Calls Reduce Depression and Anxiety in Older Adults Amid the Pandemic A new study finds that layperson-delivered phone calls reduced loneliness, depression, and anxiety during the COVID-19 lockdown. 72 One major risk factor for mental health disorders, loneliness, has massively increased during the COVID-19 pandemic. A new study, published in JAMA Psychiatry, reports on a randomized clinical trial of an empathy-oriented telephone program delivered by lay-callers (non-mental health professionals) to older adults receiving services through a Meals on Wheels organization. The study found a significant, rapid reduction in loneliness, depression, and anxiety. The lead researcher, Maninder K. Kahlon from Dell Medical School at The University of Texas, writes:

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