As more Americans get vaccinated and dine-in restrictions lessen, restaurants are preparing for traffic increases.
That doesn t mean, however, that off-premise service will go away. Although the pandemic was responsible for the increased adoption of mobile and contactless ordering, many customers who finally discovered their ease and convenience won t ditch them when they trash their masks.
In fact, off-premise ordering is going strong for Ohio-based Penn Station East Coast Subs, a fact that the brand s president, Craig Dunaway, discussed during a free webinar with Di Neal, regional marketing manager of Tork, an Essity Brand.
The duo chatted about how to make workflow more efficient in order to deal with the uptick of off-premise dining as well as how customers have made hygiene a permanent factor in their dining decision making.
How Penn Station keeps customers safe on, off-premise fastcasual.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from fastcasual.com Daily Mail and Mail on Sunday newspapers.
Penn Station, Inc., which operates under the trade name of Penn Station East Coast Subs has announced their franchisees achieved record sales and profits to start 2021. Comparative store sales year-to-date (2021 versus 2020) are up more than 33 percent over last year, and April comparative store sales were up almost 50 percent.
“Collectively, franchisees have achieved the highest sales systemwide ever, and franchisee profitability has never been more robust. With the recent revamping of our entire development team, and because the franchise system as a whole is performing well to begin 2021, we’re positioned to build on that momentum in 2021 and beyond,” says Craig Dunaway, president of Penn Station East Coast Subs. “Our success during COVID can be attributed to many factors, including a laser focus on our core values, a relentless desire to assist franchisees with maximizing their return on investment, the addition of third-party delivery, and equally important, the hard
Penn Station East Coast Subs president Craig Dunaway shares his advice
In February 2020, the unemployment rate in the U.S. was a paltry 2.5%. Fast forward to May 2021, and we have experienced an increase of almost 250% or a 6% national unemployment rate. You would assume that after everything the restaurant industry has been through the last 14 months, it may be hard to imagine facing another crisis. However, the current labor market is difficult enough to cause panic among many restaurant owners and for legitimate reasons.
Businesses everywhere are trying to hire and finding that the tools they successfully used in the past aren’t helping to staff their restaurant anymore. In our experience at Penn Station East Coast Subs, we are finding many franchisees and other business owners trying to solve the labor crisis with solutions that seemed obvious a few years ago. However, with the government opening the checkbook in record amounts, we can’t solve today’s problems w