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Fannie Mae Recognizes 31 Mortgage Servicing Partners for Operational Excellence, Customer Value
Annual STAR Program Assesses Fannie Mae Servicers Based on Key Performance Areas
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WASHINGTON, March 4, 2021 /PRNewswire/ Fannie Mae (OTCQB: FNMA) today announced the 2020 Servicer Total Achievement and Rewards™ (STAR™) Program results, which recognized 31 mortgage servicers for operational servicing excellence and customer value. Established in 2011, the STAR Program awards assess Fannie Mae servicers based on three operational and performance areas: general servicing, solution delivery, and timeline management. It s an honor to recognize 31 of our servicing partners as 2020 STAR Program award recipients for their respective commitments to customer service and industry best practices, said Malloy Evans, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae. While mortgage servicers always play an essen