OBU Staff Council hosts customer service and brand development workshop
OBU
The Staff Council at Oklahoma Baptist University hosted a special professional development opportunity for staff members Thursday, April 22. The group welcomed guest speakers Jeff and Kathy Madison, owner/operators of the Shawnee Chick-fil-A, to lead two identical sessions on brand development and customer service. The events took place in the Geiger Center on the OBU campus in Shawnee.
The Madisons led staff members through various aspects of customer service, emphasizing that at both OBU and Chick-fil-A, the way customers interact with employees largely determines their perceptions about the organization. They discussed many aspects of successful brand development with regards to managing customer interactions, delivering a quality product, resolving customer issues, and remaining consistent in how customers experience the University. They likewise encouraged engagement within each table, where group mem
Register-Guard
Fair game
“Revive the Fairness Doctrine” (Jan. 22) is right on. The doctrine required broadcasters to provide equal airtime for views opposing their commentary. It recognized the power and potential danger of an unfettered broadcast industry that could instantly sway the opinions of hundreds of thousands of individuals without regard for substantiation or truth.
In the 1980s the Reagan administration ignored government’s responsibility to protect the public from false information and disregarded the doctrine. Beginning in the 1990s, social media, cable television and hundreds of other new communication channels exploded the potential for harm and has resulted in the political polarization of our nation today.