USD 58.04 billion in 2021 to
USD 128.97 billion in 2028. The rising integration of artificial intelligence (AI) with CRM systems to enhance customer experience is anticipated to affect growth positively. Salesforce’s Einstein, for instance, provides voice command technology powered by AI to collect detailed information from customers. As per a report by
Fortune Business Insights™, titled, “
USD 52.64 billion in 2020. It is set to exhibit a CAGR of
12.1% during the forecast period.
COVID-19 Pandemic: Adoption of Work from Home Policy is Generating High Demand
Numerous organizations worldwide have implemented work from home policies to prevent transmission of the coronavirus. The pandemic has also resulted in the closure of manufacturing facilities, travel bans, and supply chain disruptions. To provide a seamless collaboration between customers and employees, customer relationship management solutions are required as they deliver real-time communication. Therefore, comp
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