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Blue Shield of California and CommonSpirit Health have teamed to rethink patient billing. (Getty/ChrisBoswell)
Blue Shield of California has teamed up with CommonSpirit Health and software startup OODA Health to offer a more retail-like billing experience for patients.
The insurer initially launched a pilot of its Member Payments program at two Dignity Health hospitals in Sacramento. The pilot was initially planned to last a year but expanded to six hospitals soon after launch, Blue Shield said.
The latest expansion adds 20 more hospitals to the program. The effort is part of the insurer s broader Health Reimagined initiative.
Blue Shield members enrolled in the program receive a consolidated and easy-to-understand monthly bill and have a slew of payment options to cover the cost in full or in interest-free installments, the insurer said.
Blue Shield of California Expands Collaboration with Dignity Health Hospitals to Make Billing and Payment Easier for Patients, Providers
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OAKLAND, Calif., Jan. 11, 2021 /PRNewswire/ Blue Shield of California announced the expansion across California of its innovative program designed to transform the medical payment system into a simple, transparent, and more immediate, retail-like experience for patients and medical providers.
Blue Shield has teamed up with CommonSpirit Health (which operates Dignity Health hospitals) and software startup OODA Health to introduce the high-tech program. The group is buoyed by initial, positive results – the process makes cost share payments more streamlined, which resulted in a 92 percent satisfaction rate from patients who used it.