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AS the sharp-suited, cheerful concierge at the Randolph Hotel, William Thomson spent almost 15 years sharing his knowledge of the best Oxford can offer. Whether it be advice on bars and restaurants, tickets for a West End show or Wimbledon or help getting a last minute birthday cake, Mr Thomson was the man in the know. Unfortunately, he was among 78 staff who lost their jobs at the Beaumont Street hotel last year after Chicago-based Graduate Hotels bought the five-star venue from Macdonald. Not wanting his in-depth knowledge to go to waste, however, he has gone it alone, setting up his own private concierge service called, of course, Ask William. And after a few quiet months during the national lockdowns, business is now rolling in with clients tapping into his local knowledge and all important ‘little black book’ of contacts.