It didn t have to be that way: Epic Pass holders frustrated with refund process vaildaily.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from vaildaily.com Daily Mail and Mail on Sunday newspapers.
Some Epic Pass holders say they finally received the refunds they requested for their 2020-21 season passes, but it’s been a long and difficult road. In spring of 2020, Vail Resorts launched Epic Coverage following.
An Epic Pass is pictured Nov. 17 with Vail Mountain in the background. In April 2020, Vail Resorts announced Epic Coverage, which was meant to refund passholders if resorts closed due to COVID-19 or customers had certain personal events that prevented skiing. Some passholders say they have not been issued refunds.
Photo by John LaConte / Vail Daily
As the ski season comes to a close, some Epic Pass holders are complaining that they still haven’t received refunds that they’re due.
Last spring, Vail Resorts announced that it would provide free Epic Coverage on its 2020-21 passes, providing “cash refunds to passholders for certain resort closures, including for events like COVID-19, as well as refunds for eligible personal events like job loss, illness and more.”