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Technology, lack of training changing the repair business

For 30 years, Dave Ford has worked in an industry built around customer service. Ford is the owner of Ford’s Electronics and Appliance Service. Ford is a repairman. When Ford finished his service in the United States Air Force with skills in electronics and avionics, he started his civilian life working in the field. Eventually, with home appliances getting more complex and using more electronics, he started to work with stoves, washers, dryers and more. When he started in 1991, Ford said he spent his hours working on consumer electronics such as VCRs, stereos and other home electronic components. Ford said his job dealt more with component level repair then and now it is mostly replacing entire boards. The 21st Century is becoming more electronic and more disposable, according to Ford.

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