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Frustrated renters hope changes to NC assistance program quicken approvals

RALEIGH, N.C. (WTVD) These are desperate times for many right now because of the COVID-19 pandemic as they fall behind on rent and lose hope despite millions of federal dollars here in North Carolina to help people behind on their rent. Since the North Carolina HOPE Program launched in October, it has helped more than 34,000 tenants in rent and utility relief, but there have been problems, leaving some renters frustrated. Jennifer Ishihara is one of those renters. Just hanging on by a thread, she said. It s been such a hard year. She applied for the HOPE Program in October.

HOPE Program NC: Frustrated renters hope changes to North Carolina assistance program quicken approvals

RALEIGH, N.C. (WTVD) These are desperate times for many right now because of the COVID-19 pandemic as they fall behind on rent and lose hope despite millions of federal dollars here in North Carolina to help people behind on their rent. Since the North Carolina HOPE Program launched in October, it has helped more than 34,000 tenants in rent and utility relief, but there have been problems, leaving some renters frustrated. Jennifer Ishihara is one of those renters. Just hanging on by a thread, she said. It s been such a hard year. She applied for the HOPE Program in October.

NC s HOPE Program Hires More Staff To Process Astounding Number Of Applications

WFAE More than 130 new staff members have been hired by North Carolina s Office of Recovery and Resiliency to help process an overwhelming number of applications for rent and utility assistance through the state s HOPE program. The hires were made in November and were first reported by the Charlotte Business Journal. The extra staff was needed to help process applications from more than 42,000 households a number that took the program s leaders by surprise. We were expecting a large demand for this program, but getting over 42,000 eligible applications in a three week period was really quite astounding, said Haley Pfeiffer Haynes with the state Office of Recovery and Resiliency. We just needed to make sure that we could process these applications in a timely way that could really serve people.

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