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Customer Service Agent (Hybrid/Groningen, NL)

Job title: Customer Service Agent Team: Customer Service Location: Groningen, NL Environment: On-site or Hybrid (minimum 3-days per week in office) Timezone: CET Language: Our business language is English but you will need fluency in one of the . ....

Your Customer Service , Customer Service Agent , Customer Service , Journey Began , Success Specialist , Workforce Planner , Support Agent , Road Ahead , Quality Support Agent , Customer Support ,

Workforce Planner - IT-Online

May 19, 2021
My Client based in Kensington, JHB is looking for a Workforce Planner to manage their Customer Services Agents. This is a contract position.
You must have Live Chat experince
Must have worked as a Workforce Planner for more than 2 years
Must have online/ retail/ customer services experience on calls and EMAIL
Must be immediately available, this is a 3 month contract and could be extended on a month to month basis
Must be available to start 1st June 2021
To deliver effective & accurate reports detailing key performance indicators and commentary relating to workforce and shift performance, identifying the proposed and actual shift efficiency factors and clearly stating all assumptions applied. ....

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