It is helping a record number of people struggling with their bills, and marc ashdown has been speaking to one of them. since energy bills leapt last year, more and more people have been struggling to cope. in rochester, parents have been juggling their finances to stay afloat. it s just trying to balance everything, really, making sure we can keep on top of everything. but yeah, electricity and gas has definitely gone up and it is worrying, yeah. it s difficult. i ve been having to work extra hours doing twojobsjust to make sure these can have fun in the summer. rebecca has two growing boys. she s had to make some difficult choices, like cutting down on showers as costs increase. i ve got two credit cards out. what, for your bills? just in case i have to, like, pay them off, yeah. just like a safety net. more and more people are doing the same. in a survey for citizens advice, 12% of people said in the past six