Across the state nearly 40% so far in harris county overwhelmingly due to the new i.d. requirements, which voters need to write again in a space under the flap on the external ballot return envelope. there s so much confusion she s doubled staffing at phone banks. we got 8,000 calls in january alone, 5,000 of which were about mail ballot voting. reporter: texas is one of 19 states to pass restrictive voting registration in 2021 but before governor greg abbott signed senate bill 1 into law late last year, activists warned lawmakers about potential snares like i.d. match and complicated envelopes. the challenges we re seeing now are a feature of sb1 of the voting law. reporter: the secretary state s office telling cnn in a statement our office has been working as quickly and diligently as possible within a compressed time frame to provide guidance to election officials and voters on the voting process in texas. for gaskin the long journey is