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New rules for telco networks must be changed to benefit consumers: ACCAN
Proposed rules for wholesale telecommunications service providers must be tightened to protect Australians from under-performing phone and internet services, and slow connection and fault rectification timeframes, according to the Australian Communications Consumer Action Network (ACCAN).
The draft Telecommunications (Statutory Infrastructure Providers – Standards, Rules and Benchmarks) Determination 2021 proposes standards, rules and benchmarks for telecommunications carriers that provide wholesale broadband services, such as NBN Co. The rules proposed are in relation to timeframes for connections, repairs and appointment keeping, rebates, speeds, remediation and record keeping.
“The simple fact is that without competition at the wholesale level, network operators will not deliver in the interests of consumers, so we need a safety net to ensure a reliable level of service,” said ACCAN CEO, T