A Dozen Counties Criticized OptumServe for Vaccine Clinic Problems, Documents Show
California agreed to pay OptumServe up to $221 million during the pandemic to coordinate and operate dozens of vaccination sites.
But the health care company’s work in at least a dozen counties has been plagued by miscommunication and staffing shortages.
Officials from at least 12 counties complained to the state Department of Public Health about delays and other problems with OptumServe, saying that the problems hampered their ability to get shots into arms, according to state documents obtained through a Public Records Act request.
The company has fallen far short of the up to 100,000 daily vaccine doses it told the state in its contracts that it could deliver. It has helped administer about 370,000 doses since January just 1.1% of California’s nearly 34 million during that span. At several vaccine sites, OptumServe failed to deliver the minimum 420 doses it pledged to distribute each day