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Blue Shield of California and CommonSpirit Health have teamed to rethink patient billing. (Getty/ChrisBoswell)
Blue Shield of California has teamed up with CommonSpirit Health and software startup OODA Health to offer a more retail-like billing experience for patients.
The insurer initially launched a pilot of its Member Payments program at two Dignity Health hospitals in Sacramento. The pilot was initially planned to last a year but expanded to six hospitals soon after launch, Blue Shield said.
The latest expansion adds 20 more hospitals to the program. The effort is part of the insurer s broader Health Reimagined initiative.
Blue Shield members enrolled in the program receive a consolidated and easy-to-understand monthly bill and have a slew of payment options to cover the cost in full or in interest-free installments, the insurer said.
Blue Shield of California expands payment collaboration with Dignity Health Getting paid has become imperative during a time when both hospitals and patients may be cash-strapped.
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After a successful pilot, Blue Shield of California will roll out the Ooda payment platform to more than 20 additional Dignity Health hospitals throughout California.
The nonprofit health plan teamed up with CommonSpirit Health (which operates Dignity Health hospitals) and software startup OODA Health on the high-tech pilot program. The three organizations launched the member payments pilot in September 2019 at two Dignity Health hospitals in Sacramento. The year-long program grew to include six hospitals.
Blue Shield of California Expands Collaboration with Dignity Health Hospitals to Make Billing and Payment Easier for Patients, Providers
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OAKLAND, Calif., Jan. 11, 2021 /PRNewswire/ Blue Shield of California announced the expansion across California of its innovative program designed to transform the medical payment system into a simple, transparent, and more immediate, retail-like experience for patients and medical providers.
Blue Shield has teamed up with CommonSpirit Health (which operates Dignity Health hospitals) and software startup OODA Health to introduce the high-tech program. The group is buoyed by initial, positive results – the process makes cost share payments more streamlined, which resulted in a 92 percent satisfaction rate from patients who used it.
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