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Louisville, Ky., Continues Its Virtual Shift With New Tools
The city encountered a number of roadblocks to everyday processes in 2020 because of the COVID-19 pandemic, but was able to push its agencies toward new ways of doing things.
Louisville, Ky.
Last year upended the government technology status quo. For the city government of Louisville, Ky., 2020 was when the number of desktops dwindled, staff training began to go virtual and people stopped thinking that a John Hancock required a pen and paper. 
Louisville IT Director Chris Seidt remembers when the city’s rigid telework policy only allowed someone to work from home once a week. But today, laptops make up 3,500 of the city’s fleet of 5,500 devices. Most employees are at home most of the time.  ....

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