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01/21/21
A new initiative at California State University, Bakersfield offers prospective students dedicated enrollment coaches to help navigate the institution s online programs. The university partnered with student success nonprofit InsideTrack, whose coaches help students select the right program, get through the enrollment process and prepare for the college experience.
Students communicate with their coaches via one-on-one meetings as well as connecting digitally via voice, e-mail and text messaging. The coaches help prospective CSUB online students define their long-term goals, evaluate program options and develop the habits that will ensure their success, according to a news announcement. In addition, the university is able to tap into the coaches observations of student behaviors and preferences, allowing it to refine the overall student experience.