where people have to be present in facing the customer and doing a job institute, they really are faced with a problem at the moment. really are faced with a problem at the moment. thank you. now, another challenge at the moment. thank you. now, another challenge facing - another challenge facing businesses, individuals and industry. and that is the rising cost of energy, a real issue right across europe and other countries. here in the uk, energy uk, the industry s trade body, has warned bills could soar by another 50% unless the government intervenes. and since wholesale gas prices started to spike, more than 20 retail uk energy suppliers have collapsed. consumers are currently protected from big rises in wholesale costs by a price cap set by the uk regulator 0fgem but that is due to change in april. joining me now is dr craig lowrey senior consultant at cornwall insight good to talk to you again