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Have to learn from it. b, somebody has to write a negative comment for that negative comment to appear. nobody suggested they re fraudulent. we still have to mango our business one customer at a time, right? indeed. if you have a bunch of negative comments on your site, whether it s yelp or another review site and you know some customers like you out there, what can you do? a lot of these review sites will filter out someone who is a new reviewer. if they only reviewed you it might be fake. something that sounds counter intuitive, a friend of mine runs a restaurant up in boston. part of their strategy is always tell the truth. they will actually retweet or republr republ republr republish negative things to take responsibility. that is a way to deal with with ....