The return to the workplace is a focal point for many in the built environment but one of the most important elements is easy to overlook. Guest services will be vital in the return to the workplace. Front-of-house teams will be responsible for welcoming building users back and reassuring them as they negotiate shared spaces in the post-Covid era.
The workplace will inevitably look different after Covid. We have become more aware of our spaces, how clean they are, and what spaces building users share. Employees have also become more conscious of the pros and cons of the workplace. For some, a year of working from home has been a welcome break from the stress and time taken by a commute.