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NHS complaint-handling policies could do more to support learning from concerns raised

NHS complaint-handling policies could do more to support learning from concerns raised
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City Of , United Kingdom , Journal Of The Royal Society Medicine , Liaison Service , Royal Society , Patient Safety Translational Research Centre , Imperial College London , Global Health Innovation , Patient Advice ,

NHS complaint-handling policies focus on assessing a complaint's validity and not on learning

The current design of national policies for complaint handling in NHS hospitals in England means there is too much focus on assessing a complaint's validity and not enough on learning from the concerns raised, according to a new study published by the Journal of the Royal Society of Medicine. ....

City Of , United Kingdom , Emily Henderson , Journal Of The Royal Society Medicine , Liaison Service , Royal Society , Lead Researcher , Patient Safety Translational Research Centre , Imperial College London , Global Health , Patient Advice ,