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Enriched with Communication APIs capabilities, Toku Contact Centre enables businesses in APACto build better customer experiences by creating an omnichannel customer journey adapted to suit their business needs. SINGAPORE, July 5, 2022 /PRNewswire/ Toku, Asia Pacific's dedicated cloud communications company, today announced the launch of its contact centre platform. The platform provides a robust and scalable omnichannel cloud-based solution that helps businesses operating in Asia Pacific (APAC) digitalise, automate, and scale their contact centre operations so that they can build better and seamless customer experiences. In today's digital-first environment, customers have a new set of expectations when interacting with brands online. In a new survey among 1,000 Singapore consumers, findings have shown that: 82% of Singapore consumers do not want to engage with more than two touchpoints for any given enquiry or communication, and More than 65% of Singapore consumers expect c
SINGAPORE, June 28, 2022 /PRNewswire/ With the aim of restoring trust in phone calls, and in a move that aligns with Infocomm Media Development Authority (IMDA) initiatives to combat scams, Toku has joined the AB Handshake community, which will help to eliminate 100% of call frauds and safeguard people from scams for telco service providers that have also joined this community. A new survey of 1,000 consumers in Singapore by Toku revealed that 87% have received a scam call, of which 86% have answered said call. 10% of consumers surveyed have fallen prey to scams and suffered monetary loss. Toku, Asia Pacific's dedicated cloud communications and Singapore-licenced telecom service provider, today announces that it is the first telco-service provider in Singapore, and Southeast Asia, to join the global AB Handshake Community. Toku is currently the leading provider of virtual numbers in Singapore, providing 60% coverage of all virtual numbers in the country. The Infocomm Media Develo