changing the way scanner. we have seen a huge changing the way the - scanner. we have seen a huge changing the way the industry | scanner. we have seen a huge i changing the way the industry has approached the pandemic and we have seen resilience from both travellers and the industry in the way we have had to adapt. flexibility is something that was relatively unheard of before the pandemic and something we have become accustomed to. ~ w , something we have become accustomed to. ~ . ~ , ., something we have become accustomed to. ~ ,., ,., to. like tickets and bookings and refunds? yes, to. like tickets and bookings and refunds? yes, flexible to. like tickets and bookings and refunds? yes, flexible policies. i refunds? yes, flexible policies. probably a refunds? yes, flexible policies. probably a greater refunds? yes, flexible policies. i probably a greater understanding refunds? yes, flexible policies. - probably a greater understanding of insurance and being able to chang