qualified medical staff who are left without adequate supervision. tonight, we ask is patient safety being compromised? they re putting profits, money, ahead of quality of care. - that is a massive risk to patients. my name s jacqui wakefield and i m undercover at this london practice. it s run by a private company called operose health. operose has an estimated annual turnover of £88 million and is owned by a big american corporation. we re not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wait in a queue to speak to me. 0perose health has grown rapidly in recent years. since 2016, it s spent millions buying gp practices across england. it now runs 70 surgeries with nearly 600,000 patients, making it the biggest gp provider to the nhs. panorama has spoken to a dozen former employees from across the 0perose group. one is a nurse who says she was sidelined in favour of lower paid, less q
who are left without adequate supervision. tonight, we ask is patient safety being compromised? they re putting profits, money, ahead of quality of care. - that is a massive risk to patients. i my name s jacqui wakefield and i m undercover at this london practice. it s run by a private company called operose health. operose has an estimated annual turnover of £88 million and is owned by a big american corporation. we re not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wait in a queue to speak to me. a lot of my roles got taken away from me and given to healthcare assistants who had been trained up, not even healthcare assistants with a huge amount of clinical experience. i think the major risk by giving these tasks to people with less training and less knowledge is that they don t know what they don t know and that s when things get missed. this doctor says she left 0perose because of
do need to see. it s not uncommon in the nhs for admin staff to have no medical training. here, they tell me they decide which documents find their way to a gp, a pharmacist or get sent forfiling. but one member of the team tells me they re so worried about making mistakes they sometimes use google to help work out what to do. but that wasn t all. 0ver lunch, they tell me they see documents piling up in the inboxes of doctors and pharmacists at other
it s not uncommon in the nhs for admin staff to have no medical training. here, they tell me they decide which documents find their way to a gp, a pharmacist or get sent forfiling. but one member of the team tells me they re so worried about making mistakes they sometimes use google to help work out what to do. but that wasn t all. 0ver lunch, they tell me they see documents piling up in the inboxes of doctors and pharmacists at other