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Opinion: Parliament must do better on Artificial Intelligence and Data Act

Parliament should give itself – and the public – a dedicated legislative officer to improve tech governance for the long term

The Questionnaire: Three AI execs explain the tech's extraordinary powers—and its potential dangers

Ada Announces First Omnichannel Generative AI Suite for Customer Service

/PRNewswire/ Today Ada, the leading AI-powered customer service automation platform, announced the launch of a new suite of generative AI capabilities to.

Ada releases new automated generative AI-driven customer service suite

Ada, a Toronto-based customer service automation startup, has been around long enough to predate the use of large language models in its solutions, but today…

AI is disrupting the customer service industry — and Canadian companies are leading the way

Recent advances have dramatically changed expectations of conversational capabilities of AI, and renewed interest in the field.