DUBAI, 2nd February, 2023 (WAM) – Dubai Electricity and Water Authority (DEWA) has seen a significant increase in digital service usage for the second year in a row in 2022. The success of DEWA's digital transformation process has been attributed to its use of the latest technologies and AI tools to provide advanced, innovative services that meet the needs of customers. “We use the latest technologies of the Fourth Industrial Revolution and Artificial Intelligence tools, to enrich the customer experience and provide an unconventional model.