MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo
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INCLINE VILLAGE, Nev., May 12, 2021 /PRNewswire/ MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been selected as a speaker for the ICMI Contact Center Expo 2021, in Dallas, TX. Mr. Rumburg has been invited to present MetricNet s latest research on the ROI of Customer Care, as well as how Contact Center Metrics can be leveraged to drive transformational change. There were hundreds of speaker proposal submissions for ICMI Contact Center Expo, making the selection process very difficult and highly competitive.