Article - What Personalized Hospitality Is and What It Isn t - By Doug Kennedy - As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters. Being a provider of training in the topic areas of hospitality, sales, and guest service excellence, my eyes are always drawn to any headline with the words personalized or guest hospitality in it.
What It Really Takes To Book More Groups, Meetings, and Events These Days hotelnewsresource.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hotelnewsresource.com Daily Mail and Mail on Sunday newspapers.
Article - It's Time To Eliminate Generationalism in the Hotel Workplace: Myth of Generational Differences Has Been Busted by Research - By Doug Kennedy - As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year. Generationism is harmful, just like racism and sexism. Worse yet, many of those spewing these falsehoods are making a handsome profit by doing so.
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