Click the thumbs up >Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’.
The accolade is highest level of accreditation awarded by the ICS and is currently held by just 14 organisations in the UK.
Stoke-based Ken Jarvis, Gravells of Kidwelly and Drayton Motors Boston are the first car retailers to secure the accreditation following a qualification process which involved a series of surveys and interviews with staff and customers.
The ICS accreditations follow Kia earning the Feefo ‘Gold Trusted Service’ award for its dealer network in January.