Click the thumbs up >Kia Motors UK retailers Ken Jervis, Gravells and Drayton Motors have scored a hat-trick of Institute of Customer Service (ICS) accreditation – each achieving a ‘ServiceMark with Distinction’.
The accolade is highest level of accreditation awarded by the ICS and is currently held by just 14 organisations in the UK.
Stoke-based Ken Jarvis, Gravells of Kidwelly and Drayton Motors Boston are the first car retailers to secure the accreditation following a qualification process which involved a series of surveys and interviews with staff and customers.
The ICS accreditations follow Kia earning the Feefo ‘Gold Trusted Service’ award for its dealer network in January.
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Lookersâ Kia Stockport car dealership has been named as the Korean car brandâs Dealer of the Year and claimed its Sales Excellence Award at the annual Kia Dealer Excellence Awards 2020.
Also among the winners were: Premier Automotiveâs Rochdale operation, named as winner of the After Sales Excellence Award; Humming Bird of Colindale, winner of the Go Electric Award; and Ken Jervis Kia of Stoke-on-Trent, winner of the Family-Like Care Award.
Boongate Kia, in Peterborough, was ranked second in the overall Dealer of the Year standings, meanwhile, as Burton Kia finished in third place overall.