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On Tuesday, April 25, 2023, Commissioners received a briefing on the state of emergency services in Charles County, from 2017-2022. Director Michelle Lilly and Deputy Director Tony Rose provided an overview of total calls, volunteer versus career response to calls and provision of transports, peak hours analysis, and disparate impacts in different parts of the county as service calls increase. Staff provided examples of how disparities in coverage affect the department’s capacity to respond to increasingly complex and competing calls for service throughout the county.