good afternoon at this meeting will come to order. welcome to the may 3, 2021 of the land use and transportation committee meeting. i m chair of the committee. we are expecting vice chair supervisor dean preston shortly. supervisor preston: i m here. supervisor melgar: also supervisor peskin. committee clerk is erica major. i like to acknowledge sfgov tv for staffing this meeting. madam clerk, any announcements? clerk: yes. due to the covid-19 health emergency, city and employees of the public, the board of supervisors legislative chamber is closed. members will be participating in the meeting remotely. precaution is taken pursuant to the stay-at-home order. committee members will attend the meeting through video conference and participate in the meeting to the same extent as if they were present. public comment will be available on each item on this agenda. sfgov tv are streaming the call-in number across the screen. each speaker will be allowed two minutes to speak.
reliability program they worked on with calgary, as they rammed up the vehicles they saw performance in the 5 to 10,000 mean distance between failure range and then escalated up to the performance goals. as we look to the next vehicle, the phase two, we collected information from a lot of different sources. we had a lot of information that came in organically, just people s experiences on the vehicles through 311, twitter, and letters. we also solicited input through a survey from our operators, we got ongoing feedback from our mechanics, and then most recently, to really make sure that we had kind of an objective set of input as we considered design changes, especially to the interior of the vehicles, we conducted an intercept survey of the customers so we weren t just hearing from people happy about the vehicle, not just hearing from people upset, but more of a random sampling and complicated that with two focus groups. i m incredibly grateful to our communications group fo
range and then escalated up to the performance goals. as we look to the next vehicle, the phase two, we collected information from a lot of different sources. we had a lot of information that came in organically, just people s experiences on the vehicles through 311, twitter, and letters. we also solicited input through a survey from our operators, we got ongoing feedback from our mechanics, and then most recently, to really make sure that we had kind of an objective set of input as we considered design changes, especially to the interior of the vehicles, we conducted an intercept survey of the customers so we weren t just hearing from people happy about the vehicle, not just hearing from people upset, but more of a random sampling and complicated that with two focus groups. i m incredibly grateful to our communications group for putting that survey together. we surveyed over 300 people, two focus groups on the trains. lower portion of the 3rd street is closed right now, so w
the vehicles. just as a second data point, this is another pro curement, reliability program they worked on with calgary, as they rammed up the vehicles they saw performance in the 5 to 10,000 mean distance between failure range and then escalated up to the performance goals. as we look to the next vehicle, the phase two, we collected information from a lot of different sources. we had a lot of information that came in organically, just people s experiences on the vehicles through 311, twitter, and letters. we also solicited input through a survey from our operators, we got ongoing feedback from our mechanics, and then most recently, to really make sure that we had kind of an objective set of input as we considered design changes, especially to the interior of the vehicles, we conducted an intercept survey of the customers so we weren t just hearing from people happy about the vehicle, not just hearing from people upset, but more of a random sampling and complicated that with
you can see the ebbs and flows of that graph as we worked out some of the new kinks related to the vehicles. just as a second data point, this is another pro curement, reliability program they worked on with calgary, as they rammed up the vehicles they saw performance in the 5 to 10,000 mean distance between failure range and then escalated up to the performance goals. as we look to the next vehicle, the phase two, we collected information from a lot of different sources. we had a lot of information that came in organically, just people s experiences on the vehicles through 311, twitter, and letters. we also solicited input through a survey from our operators, we got ongoing feedback from our mechanics, and then most recently, to really make sure that we had kind of an objective set of input as we considered design changes, especially to the interior of the vehicles, we conducted an intercept survey of the customers so we weren t just hearing from people happy about the vehic