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PHOTO: Des Récits The shift towards digital customer experience had been gaining momentum over the years â the pandemic pushed it over the edge. People who previously wouldnât have considered ordering groceries online are now purchasing all of their food on their laptop from home. QR codes have replaced physical menus in restaurants. Chatting with your favorite barista each morning has turned into ordering online and grabbing your latte through a takeout window. The list goes on. The digital experience is now more important than ever, and consumer expectations are at an all-time high. When it comes to delivering an exceptional experience, companies with emotional intelligence â who really take the time to get in tune with what customers want â are winning. Here are three core practices of emotionally intelligent teams. ....