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Troubleshooter helps after Durham family paid off mortgage but lien remained

DURHAM, N.C. (WTVD) A Durham homeowner had a mortgage mess despite paying off their mortgage years ago when they discovered there was still a lien on their property. It was like $75,000, they said we owed, and I was like no, I don t, no this is my house, said Jennifer Jackola, who has the paperwork to prove she and her husband paid off their mortgage in full in 2017 to BB&T. When they tried to get a home equity loan, they learned the original lien holder Columbia National, never released their lien. BB&T, we paid off in 2017, and I m like, surely you guys did actually pay the original lender? Jackola said. I mean, they would have come and foreclosed on my house.

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