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MTA Hero Javier Loaiza, also known as 'Smiley', happily greets riders at his station in Brooklyn

This week's MTA Hero is Javier Loaiza, a customer service agent at the Coney Island Stillwell Avenue Station in Brooklyn.

MTA opens new 'customer service centers,' expanded successor to the token booth

Token booths were once an integral component of customer service on the subway, but they began to decline after the MTA switched from tokens to the MetroCard

Capturan a dos hombres señalados de golpear a una mujer de 79 años, por robarle sus ahorros