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Ms B.C. writes: In 2019, I booked and paid for a specialist archaeological holiday with Andante Travels to Pompeii.
It was due to depart last April but was cancelled due to the pandemic.
Andante agreed to a full refund of £2,186, but six weeks later it withdrew the offer and would only give me a voucher for future travel, with the possibility of a cash refund by the end of February this year.